AI Receptionist vs Hiring a Receptionist

A great receptionist is priceless. Covering every hour of the week with one is not affordable for most small businesses.

Callodesk AI deskHiring a Receptionist
Hours covered168 / week~40 / week
Sick days and turnoverNoneYes
Handles several calls at once
Greets walk-ins
Cost per monthFrom $297$3,500+
Builds personal relationshipsLimited
Cost for ~300 calls a month

What you’d actually pay.

Callodesk Starter$197/mo

Flat price, 300 minutes, 24/7, no per-call fees. Founding price $97/mo.

Hiring a Receptionist$3,500–$4,500

NYC full-time wage plus taxes, for ~40 of 168 weekly hours.

[STAT – VERIFY]
Honest pros and cons

Where each one wins.

Callodesk

Pros

  • Books into your calendar
  • Flat monthly price
  • Instant text summaries
  • English + Spanish

Cons

  • Not ideal for long emotional calls
  • Needs a 5–7 day setup

Hiring a Receptionist

Pros

  • In-person presence
  • Deep relationships with regulars
  • Handles walk-ins and paperwork

Cons

  • Covers a fraction of the week
  • Costly to hire, train and replace
  • One call at a time

When to choose them instead:if you need someone in the room for walk-ins and paperwork. Many clients use both: Callodesk covers overflow and after-hours.

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